Business Solution Provider’s QA Organization Achieves Greater Efficiency

Business Solution Provider’s QA Organization Achieves Greater Efficiency

Business Solution Provider Achieves Greater QA Efficiency

A global provider of data processing and outsourced business process services for financial institutions, needed to streamline and automate QA testing of their service products. This presented opportunities to transform their service model while improving QA efficiency and reliability of thousands of services. Driven by client demand, improvements were constantly required of their services, which generated large backlogs of QA testing that challenged their QA organizations confidence that they could achieve high-levels of reliability. EI’s Technology Solutions services assessed the existing QA processes and tools and helped them select a test automation vendor.

As a result of partnering with EI, this client improved their QA organizations maturity of processes and toolsets and caught up with a backlog of QA service demand that had been challenging them. This repaired their exposure and risked reputation associated with QA failure.