Global business outsourcing firm modernizes retirement web services

Global business outsourcing firm modernizes retirement web services

A global provider of business outsourcing solutions with approximately $9 billion in revenues & over 550,000 clients, had web-based Retirement Services products that were antiquated, and involved components nearing end of life. They needed to reengineer their retirement services web-based offerings, and deliver this capability to their existing and future customer bases. EI’s Solution Implementation practice helped them define requirements for the web-based Retirement Service products. Web-based technologies were evaluated and selected, and designs and implementation plans were prepared for migrating the existing functions to their new implementations on the selected web platform. As a result of working with EI, the client provided its retirement services customers with a world class website that enables higher levels of customer satisfaction and retention through a superior user interface and functionality.  Additionally, the new architecture provides for enhanced performance and security that protects corporate and individual interests.