Global Financial Service Company Addresses QA Backlog Hindering Operations
For a Global Banking and Financial Services Firm with operations in more than 80 countries and over 200 thousand employees, QA procedures were too resource intensive and leading to QA backlog hindering operations and impeding progress on IT’s strategic initiatives. Documentation and standardization of procedures was not available, and inefficiencies and risks were problems rising from that. EI’s Program Management practice brought oversight and project management to the program to improve their QA functions. EI’s Quality Assurance services helped assess the current state of QA across the organization and used best practices to define future state model for QA operations.
This practice brought template procedures, documentation and coordinating a reengineering of the QA process, standardizing and employing test automation to improve the throughput of QA operations. As a result of partnering with EI, this client was able to catch up with its backlog of QA functions and remain ahead of demand going forward. The standardized processes required less resource-intensive support and produced more reliable QA services for the pipeline of enterprise IT demand.