Global Business Outsourcing Provider Modernizes Retirement Services Web Applications
A Global Provider of Business Outsourcing Solutions, with approximately $9 billion in revenues & over 550,000 clients, had existing Retirement Services web applications that were antiquated as its technology components were reaching expiration. In order to improve their service offerings and remain viable, the applications required redesign to improve ease of use with enhanced functionality and modern architecture to meet customer expectations. EI’s Industry Retirement Services Industry Consulting helped them articulate a Web strategy and to select the best breed of tools for modernizing their web platform.
EI’s Business Solutions defined the business architecture of the new platform and analyzed existing support and development operations to identify the transformations necessary to accompany the adoption of new platform technologies. EI’s Technology Solutions services worked with IT to plan the implementation, define use cases and user experience models for the new services and then supported the development, quality assurance and release of the new services to the enterprise. As a result of partnering with EI, this client transformed their Retirement Services web application offerings, improving both customer retention and new customer acquisition opportunities and improving their competitiveness in the business outsourcing market place.