Very Large Government Pension Fund Modernizes Operations & Retirement Services Solutions
For the pension and savings plan organization of a large governmental body, modernizing their operations and the technology that sustains a huge fund and participant base was a daunting strategic challenge. They employed task teams of provisional operations resources to manage backlogs that resulted from highly manual and error prone processes. Extensive inefficiencies also presented a substantial amount of risk, with over $80 million in liabilities for PII data being compromised. EI’s Industry Consulting services partnered with other Retirement Services solutions providers to help this client write their RFP. Other vendors responded to the RFP selling solution-specific strategies. They selected EI as their partner because of their solution-agnostic approach which aligned their needs with best of breed solutions.
Once selected, EI’s Industry Consulting services provide strategic direction by coordinating the transformation of their operations with the implementation of a state of the art Retirement Service platform. EI’s Business Solutions services are documenting their business architecture and creating the roadmap of organizational changes that need to accompany the technology transformation, which includes writing the requirements for the envisioned future state operational business processes and workflows. EI’s Technology Solutions services will define an application architecture, manage record
s keeping requirements, develop reporting and analytics requirements, manage test plans and procedures for quality assurance and support the migration of participant data to the new solutions.