A pension and savings plan organization for a large public sector institution need to modernize their operations and the technology that sustains a huge fund and participant base in order to overcome daunting strategic challenges. They had grown accustomed to employing task teams of temp operations resources to manage backlogs that resulted from highly manual and error prone processes that crippled their operations. Extensive inefficiencies also presented a substantial amount of risk with over $80 million in liabilities for PII data being compromised. It was critical to implement the newest version of the core Omni System and associated bundled products to replace their out of support releases.
They needed to maintain supported release status to keep the institution from substantial risk of suffering system failure and unmitigated security vulnerabilities without vendor support (FIS). Their strategic goal of continuously maintaining the latest versions of their Retirement Services software portfolio was sought to align operations. By not employing up-to-date software releases, the company was unable to take advantage of the product bundling that current releases enjoyed, which ensured greater compatibility and an integrated servicing platform for their clients.
Enterprise Iron was engaged to provide project management and resources to support the Omni upgrade track of the modernization program. A waterfall approach that followed the client’s SDLC was undertaken. Heavy emphasis on system, performance and regression testing of all applications ensuring that the upgrade and required software changes were complete and without impact across the client servicing solutions portfolio. The ambitious solutions scope included the following platform upgrades:
- Core Omni Retirement System to Omni DC (SP4) on Development, System Testing, User Acceptance and Production environments
- OmniAdminWEB, OmniAPI, Omni Security and OmniStation
- OmniPay, BAVP and IVR System and EXP AG
- COBOL and OmniScript modifications (based on relevant version differences)
- Hardware sizing analysis for the new environments
- Building jobs and scripts to automate migration between environments
Planning for the implementation included a gap analysis of environments that needed to be built to support development and parallel regression testing:
- Impact analysis on applications was analyzed in the portfolio based on their dependencies on the Omni platform
- Test environments built – Parallel regression testing was defined to validate the function of major retirements services business processes, Year End key deliverables, and key SOPs across an array of large file sets
- Omni Script assessment – Employing an analyzer tool, potential impacts were determined on a large body of Omni Script customizations in the Omni products and in integrated applications calling Omni Scripts from the Omni API
- Performance testing – Performance testing was planned both for core products and applications that integrate through the Omni API and Omni Scripts
Program Management: A multi-threaded program was executed to stream change requests through the SDLC process into production, accounting for dependencies between the objectives. Metrics were defined for tracking and measuring progress towards program objectives
Unit Testing and Coordinated Unit Testing: Test Readiness Reviews (TRRS) were conducted to verify the systems, applications, test environments, test file-sets, business processes and test plans were ready for testing
Vulnerability Management / Security: Designed and implemented vulnerability testing of all the new products and integrated applications portfolio. While working with a vendor, security controls were implemented in the underlying infrastructure as well as in the commercial and custom software products
Deployment Readiness Review (DRR): Finalized all documentation, determined implementation readiness and assessed the project team’s readiness to deploy all changes resulting from the upgrade migration program plans
Operational Readiness Review (ORR): Conducted by the customer to green light promotion of the changes for deployment in production
Post implementation monitoring: Conducted for 45 days to monitor core systems and adjudicate any persisting issues
The client’s teams were enhanced with Enterprise Iron’s veteran Retirement Services and Omni product suite SMEs allowing their focus to remain on addressing parallel day-to-day operations guaranteeing a seamless transition of technology without impact on the client or their plan participants. Core Omni calculations performed well with no participant data issues post implementation and SOPs, Client Channel processing and Quarterly statements processed without incident.
Complex issues regarding the migration of file-sets were root cause analyzed and appropriate mitigations were designed and implemented to remedy those issues through system customization and training. Where required, Enterprise Iron orchestrated issue assessment and resolution through the vendor to address issues whose remedy could only be achieved in vendor product quick fixes.