Trust Services Firm Transforms Business Model For The Global Market
A Trust Services company had for years been a dominant player in the domestic markets, but now targeted expanding internationally and having global trust offerings. As their operations and trust service technology was tooled for domestic services, they faced a significant challenge to transform their operations and their technology to enable global trust services. EI’s Industry Consulting practice for Trust Services provided an assessment and future state design to establish what capabilities they would need, and how they would transform operations and their current platforms to reach their strategic target.
EI’s Business Transformation practices studies existing policies, procedures, and provided recommendations of how to transform operations for a global market. EI’s Solution Implementation teams assessed the state of COTS and custom solutions, to assess their readiness for customization to contend with the different business rules and currencies of the international trust business. EI’s Program Management practice setup a PMO to run the program and coordinate tracks of technology modification and innovation together with the business operations transformation. As a result of working with EI, the company was able to enter the Global Trust Services market and leverage much of their operational and technology capacity to do that, which led towards the improvement of their competitive advantage in the market.