BUSINESS PROBLEM
A global provider of data processing and outsourced business process services to Financial firms, needed to streamline and automate the QA testing of their service products.
They sought to transform their QA service model and improve the reliability of their catalog of thousands of services driven by customer demand.
Their services required constant improvements, which generated large backlogs of QA testing and challenged the confidence of their QA organizations as to whether they could achieve the needed high-level of reliability and accuracy.
OUR SOLUTION
Our Team assessed the existing QA processes and tools and then helped our Client select a vendor for test automation.
We worked with the selected vendor to reengineer QA procedures and employ more efficient and effective test automation.
This augmented the capacity of the QA organization, which allowed the system to catch up then get ahead of the QA test needs generated by the ever-evolving service catalog.
RESULTS & CLIENT BENEFITS
As a result of partnering with Enterprise Iron, our Client improved their QA maturity of processes and toolsets.
They caught up with a backlog of QA service demand that had been hindering them.
These improvements significantly repaired their exposure and reputational risks associated with QA failure.