Flexible and cost-effective Contact Center Solutions that work for your unique needs
Many firms have increased focus on their core competencies to achieve a competitive edge in today’s saturated market place. Contact Center management has become increasingly complex due to high turnover rates, staff attrition, cost constraints, and the vital need for business continuity/disaster recovery plans. Our solutions are expertly crafted to solve problems and get results.
Our reliable Contact Center Solutions result in savings for our clients and we provide our deep domain expertise while providing bilingual servicing at no extra cost. From staffing, training, and compliance, Enterprise Iron delivers effective and customizable solutions that fit your needs. We leverage existing and nearshore location(s) to assure service inquiries are handled with the highest quality and within industry standard service levels (SLA’s).
We utilize state-of-the-art telephony to provide the analytics needed to maximize efficiencies. We can support various channels for service delivery, including Voice Response Units, live chat, live calls, SMS, and email communications. By outsourcing or co-sourcing contact center management to us, you own and oversee your clients while we are responsible for service delivery.
Our staff manages either your entire Contact Center or can supplement existing personnel to take calls during peak periods and when needed during extended hours of operation. Speak with a team member today for more information, we’re ready and able to tackle any questions you have.