Flexible Contact Center Solutions that work for your unique needs
As a result of today’s saturated marketplace, many firms have increased focus on their core competencies to achieve a competitive edge. Contact Center management has become increasingly complex due to a shrinking workforce, high turnover rates, staff attrition, cost constraints, and the need for business continuity/disaster recovery plans – but Enterprise Iron is here to help!
From staffing, training, and compliance, Enterprise Iron has effective, customizable solutions that work for you. We can leverage existing and nearshore location(s) to assure service inquiries are handled with the highest quality and within industry standard service levels (SLA’s). Our Contact Center Solutions result in savings for our clients, and we provide our deep domain expertise in addition to providing bilingual servicing at no extra cost.
We utilize state-of-the-art telephony to provide the analytics needed to maximize efficiencies. We can support various channels for service delivery, including Voice Response Units, live chat, live calls, SMS, and email communications. By outsourcing or co-sourcing contact center management to us, you own and oversee your clients while we are responsible for service delivery. Our staff expertly manages your entire Contact Center or supplements existing personnel to take calls during peak periods and when needed during extended hours of operation.