Case Study: Puerto Rico Travel Safeguard

Enterprise Iron Financial Industry Solutions, Inc.

Efficiently navigating travel complexities during the global pandemic, ensuring the safety and compliance of countless travelers to and from Puerto Rico


Surge in Travel: There was a rapid influx of travelers moving to and from Puerto Rico amidst the COVID-19 pandemic.

Compliance Complexity: The Travel Disclosure Form’s mandatory compliance presented notable challenges.

Support and Education: A pressing demand for online registration assistance arose along with the need to educate travelers about the repercussions of non-compliance.

Evolving Protocols: The pandemic’s dynamic nature meant procedures were continuously changing, demanding agility.


Swift Manpower: 100 adept Contact Center agents were recruited within 5 days.

Rapid Training: Expedited training sessions were conducted so the agents were prepared to aid travelers.

Round-the-Clock Oversight: The team established a 24/7 presence of supervisors and leaders to maintain consistent management over the shifting terrain.

Instant Updates: Prompt communication channels were opened to relay real-time updates on procedures and protocols.


Streamlined Registrations: The Travel Disclosure Form registrations were now being managed efficiently. 

Empowered Travelers: Travelers received immediate aid and a lucid comprehension of the evolving procedures.

Smooth Transitioning: Leveraging our expertise, their focus was seamlessly shifted to broader COVID-19 orientations.

Ongoing Support: The agents continuously providing essential information to the public regarding COVID-19.