Providing resources at a cost-savings of approximately 30% compared to onshore rates
Traditional offshore resourcing is cheaper than most domestic solutions. Changing regulations, growing security concerns, and competitive margins have motivated firms to seek worthwhile nearshore alternatives.
Our Rightsourcing: Puerto Rico nearshore solution is serviced through our secured satellite office in San Juan, Puerto Rico. All of your business processes will be seamlessly transitioned to our multilingual professionals onsite in Puerto Rico. Our data center securely integrates with your domestic counterparts and the Contact Center provides overflow and primary call center services.
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We adhere to industry-standard credentials:
- SSAE16 audits & PCI Certification
- Server rooms with restricted and protected access
- Logged key card entry into the building and workspace
- Fully isolated cleanroom capabilities
Minimize Risk & Overcome Barriers
Time zone conflicts, language barriers and varying legal structures are some of the many risks associated with offshoring. These hurdles dilute the potential savings and benefits that attract firms to traditional outsourcing in the first place.
That’s why our hybrid rightsourcing is an optimal alternative for your staffing needs. We deliver the advantages of both domestic and traditional outsourcing via our highly-skilled nearshore resources that you can rely on.
Case Study: Plan Restatement Project
We created and sent nearly 8,500 plan restatement packages to signers ahead of the Cycle 3 deadline for this recordkeeping client.
Case Study: Genesys Optimization
Our technology SMEs implemented and maintain this clients’ Genesys applications to their optimize Contact Center capabilities.
Learn more about EI: Puerto Rico!
Servicing our nearshore staffing & Contact Center solutions in San Juan since 2016.