Providing resources at a cost-savings of approximately 30% compared to onshore rates
Traditional offshore resourcing is cheaper than most domestic solutions. Changing regulations, growing security concerns, and competitive margins have motivated firms to seek worthwhile nearshore alternatives. So we developed our Rightsourcing: Puerto Rico nearshore solution and leverage strategic delivery partnerships to enhance the offering.
Rightsourcing: Puerto Rico serviced through our secured satellite office in San Juan, Puerto Rico. All of your business processes will be seamlessly transitioned to our multilingual professionals onsite in Puerto Rico. Our data center securely integrates with your domestic counterparts and the Contact Center provides overflow and primary call center services.
Email our team at info@enterpriseiron.com to schedule a call
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We adhere to industry-standard credentials:
- SSAE16 audits & PCI Certification
- Server rooms with restricted and protected access
- Logged key card entry into the building and workspace
- Fully isolated cleanroom capabilities
Minimize Risk & Overcome Barriers
Time zone conflicts, language barriers and varying legal structures are some of the many risks associated with offshoring. These hurdles dilute the potential savings and benefits that attract firms to traditional outsourcing in the first place.
That’s why our hybrid rightsourcing is an optimal alternative for your staffing needs. We deliver the advantages of both domestic and traditional outsourcing via our highly-skilled nearshore resources that you can rely on.
Case Study: Elevating Pharmacy Comms
Our solution included automation, specialized staff, and streamlined processes to improve this Client’s operational efficiency.
Case Study: Genesys Optimization
Our technology SMEs implemented and maintain this Clients’ Genesys applications to their optimize Contact Center capabilities.
Case Study: Medi-Travel Service Revamp
A medical appointment transportation service sought innovative strategies to improve user experience and decrease customer complaints.
Case Study: Nearshore Support
We staffed highly-skilled nearshore resources at our facility in Puerto Rico, delivering a 30% cost-savings for our Clients’ modernization project.
Case Study: Puerto Rico Travel Safeguard
Our Contact Center agents helped travelers navigate the complexities of travel during a global pandemic, ensuring safety and compliance.
Case Study: Rapid Outsourcing Resilience
We leveraged swift outsourcing to ensure uninterrupted contact center services, turning crisis into opportunity.