Our client, a leader in investment systems software, experienced runaway costs and backlogs in Quality Assurance testing.
Their core software product was widely used for functions related to investment portfolios, mutual fund accounting, hedge funds and brokerage.
The QA procedures were not scaling to their present level of demand.
Their teams struggled to keep up with the testing of product revisions despite working around the clock.
Our Team began by discovering and documenting the fragmented and inconsistent QA processes.
Next, we helped standardize a process to leverage test automation and better utilize their existing QA resources.
We then defined a clear plan to effectively address the backlog.
Furthermore, temporary teams were initiated to help get the QA firm caught up with demand.
RESULTS & CLIENT BENEFITS
Our client could now scale to the QA service demand and operate more efficiently.
They employed standardized best-practices, methodologies and procedures throughout the QA service.
Overall, their QA improved by diminishing the need for manual processes with increased use of test automation tools.